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Cookie Policy

We, at Primary Colours, appreciate our own personal privacy and it is only right therefore that we should be committed to respecting and protecting yours.  Our privacy policy explains how we collect, use and protect information about you.  By using this  website, you are consenting to us your information as described in our privacy policy.

We will always handle information in compliance with the Data Protection Act (1998)

1) Who we are.
We are William and Margrethe Stuttaford, trading as Primary Colours.  We trade from 50 Broad St, Lyme Regis, Dorset, DT7 3QF.  You can contact us by writing to the above address, ringing us on 01297 445655 or emailing us at..........info@primary colours.com

2) How we collect information.
We collect your data and personal information when

  1. You visit or browse our website. We use cookies and similar technologies such as web server logs which tell us how you are using the website.  They do not give personally identifiable information about you.  Please see Section 5.
  2. You order from us online. This will include your name, address, email address and telephone numbers. We do not have access to your card details.
  3. You take part in any online competitions or surveys.
  4. You interact with us on Facebook or other social media channels
  5. You contact us offline by coming into the shop, by ringing us up or by writing to us and giving us your details.

 

3) What we use your information for
We use your information primarily to process your order, so we know where to send the order confirmation, the despatch note and, of course, the goods.  We need your telephone numbers to ring you if there are any problems with your order itself or its delivery.   We may also use your information for marketing purposes to send out details of our products and services.  You have the right at any time not to be contacted for marketing purposes. To opt out, please contact us.  We may use your information internally for data analysis to try and improve our range of products and our customer service.

4) Sharing your information
We hate the idea of sharing your information with anyone.  However some sharing is inevitable.  For example we have to share your details with our payment providers, when your payment is processed. We have to give out some of your details, your address and telephone numbers, to couriers for delivery purposes.  We have also in the past put a supplier directly in touch with a customer when we had a problem that we could not sort out ourselves.

We will never though disclose, rent, trade or sell your personal data to any third party for their marketing purposes.

It is possible, sometime in the future, that we will sell Primary Colours.  Information about you would then be passed onto the new owners.  It is also possible that we may have to disclose personal information if asked to by the police or the courts.

5) Cookies and Web Server Logs

  1. Web Server Logs

When you visit our Website, we may track information to administer the site and analyse its usage. Examples of information we may track include:

  • Your Internet protocol address.
  • The kind of browser or computer you use.
  • Number of links you click within the site.
  • State or country from which you accessed the site.
  • Date and time of your visit.
  • Name of your Internet service provider.
  • Web page you linked to our site from.
  • Pages you viewed on the site.

We also use third-party services, such as Google Analytics, to collect and analyse such information.

  1. Use of Cookies

We may use cookies to personalise or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalise a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalised functionality.

We reserve the right to share aggregated site statistics with partner companies, but we do not share any personally identifiable information. We may allow third-party cookies from analytics services, such as Google Analytics.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

 

 Primarycolours.com runs on the Shopify platform and the following cookies are used by Shopify.

 

 

Platform Cookies

 

Name Domain

Purpose

Data Kind

Sessional or Persistent?

_session_id 

storefront

Allows Shopify to store information about your session (referrer, landing page, etc..)

Unique Token

Sessional

_shopify_visit

storefront and checkout.shopify.com

Used by our internal stats tracker to record the number of visits to the shop

None

Persistent for 30 minutes from the last visit

_shopify_uniq

storefront and checkout.shopify.com

Counts the number of visits to a store by a single customer

None

Expires midnight (relative to the visitor) of the next day

cart

storefront

Stores information about the contents of your cart

Unique token

Persistent for 2 weeks

_secure_session_id

storefront

Stores session information for the checkout process

Unique token

Sessional

storefront_digest

storefront

If the shop has a password, this is used to determine if the current visitor has access

Unique token

Indefinite

 

 

 

 

 

 

 

Additional Apps & Services

Do I Have This Cookie?

Name

Who Sets It?

Purpose

Sessional or Persistent?

Yes if my store uses

Google Analytics

PREF

Google

Tracking who visits

the store and from

where

Persistent for

a very short

period

Yes if my store uses

PayPal

Unique to

each user

PayPal

Payment transactions

Sessional

 

To see detailed analysis of the cookies used on this please visit http://webcookies.org/ and input the website URL.


Cookies are small text files that we put on your hard drive.  Almost all websites use them because they are needed to make websites work or work more efficiently.  They are not computer programs and they can not read any other information stored on your hard drive. They are not able to put malicious software on your computer or change how it operates.

There are different types of cookies:

Session cookies – these cookies are deleted when you close your browser or expire after a certain length of time (eg 20 minutes) of inactivity. We use them to remember what you have put in your basket for example.

Persistent cookies- we use these to remember who you are, so we will recognise you if you have bought from us before.  These cookies remain on your computer after you have closed your browser.

Web analysis cookies – These allow us to count the number of people visiting our site and track how they move around our site.  The information we receive is not personally identifiable but it does allow to us see which pages are more popular and where we gain or lose visitors.  This therefore gives us information about how we can improve the website.

You can change your web browser settings to restrict or block cookies.  However this may affect your ability to use many websites.  You can find more information about controlling cookies, including how to delete them on www.AboutCookies.org.

6) It is your information
It is your information and you are free to see whatever we hold about you. Please contact us if you want to know.  You can also ask us to update it or delete it altogether.

7) Security and storage of information
We will keep your information safe and secure and prevent unauthorised access or processing of it.  We do not store or have access to your credit card details.

8) Changes to our privacy policy
We may change our privacy policy from time to time.  We will always put the most up-to-date version on the website.

9) Links to other sites
Please note that this privacy policy applies only to the Primary Colours website.  If you move onto another website by clicking on one of the links, our privacy policy no longer applies and you should check the privacy policy of the new website.